Frequently Asked Questions
Everything you need to know about your next adventure.
What is your return policy for outdoor gear?
We offer a 30-day return policy on all unworn and unused items. Please ensure all original tags are attached and the product is in its original packaging to qualify for a full refund.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for those who need their gear ready for a last-minute weekend trip.
Are Mountain Equipment products covered by a warranty?
Yes, all our technical apparel and equipment come with a limited lifetime warranty against manufacturing defects in materials and workmanship.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.