Returns & Exchanges
At Mountain Equipment, we want you to be fully prepared for your next adventure, which is why we offer a 30-day window for returns and exchanges on all unworn gear. If your equipment doesn't meet your expectations, our streamlined process ensures you can get back on the trail as quickly as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid shipping label provided at the end of the portal process and attach it securely to your original packaging.
Drop Off Package
Take your package to any authorized shipping carrier location; ensure all original tags are attached to the garments to qualify for a full refund.
Receive Refund
Once our warehouse team inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing